Frequently Asked Questions
Everything you need to know about your Oclean US experience.
How long does shipping take within the US?
Standard shipping typically takes 3-7 business days, while expedited options are available at checkout if you need your items sooner.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn garments with original tags attached. Please visit our returns portal to start a request.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Oclean US apparel?
To maintain the quality of your items, we recommend following the specific care instructions on the inner label, usually involving cold machine washes and air drying.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.